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Check your version of Excel

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Check if you have the 32-bit or 64-bit version

1.In Excel, select File > Account > About Excel.

2.In the About Excel dialog, the long name of Microsoft Excel will state if it is 32-bit or 64-bit.

32bit_Excel

If it is 64-bit, this is not compatible and you need to Reinstall 32-bit Office.

Check that you are not using the Microsoft Store / Windows App version

1.In Excel, select File > Account to open the Product Information dialog.

2.If there is a reference to Microsoft Store / Windows App in the About Excel section, you have the Microsoft Store / Windows App version.

msstore

If you have the Microsoft Store / Windows App version, this is not compatible and you need to Reinstall 32-bit Office.