Support topics - VT Final Accounts

Access Violation error message when trying to intall VT Final Accounts

C:\Program files\WindowsApps\Microsoft.Office.Desktop.Excel_ Ö\Office16\Library\... An access violation occurred while copying the file

If you see this error message when trying to install our software, you probably have the Trusted Microsoft Store App version of MS Office 365 on your computer and this version of Office 365 cannot work with add-ins from third parties like ours in the traditional way. 

You will need to install the desktop version of Office onto your computer, for most users Office should be installed to C:\ProgramFiles(x86)\Microsoft Office\Root\Office 16

 Please log into your Office 365 account at www.office.com then install the desktop version of Office by clicking on the Install Office button.

 Please ensure you install the 32 bit version of Office not the 64 bit version, click on Options to make sure the 32 bit version is being installed.

 You will now be able to install the VT Accounts Software.

 If you donít have an Office 365 subscription all other versions of Office have a 32 bit desktop version available so please make sure when you install that you install the 32 bit desktop version of Office.